Refund and Return Policy
- All sales are final. No refunds are offered on purchases.
- Please review product details carefully before placing your order. If you have any questions about the products, feel free to contact us before purchasing
- Refunds will not be issued for parcels returned or disposed of due to errors in the shipping information provided at the time of order.
- If the product title mentions “Pre-Made”, it will already have a given nail size and will not be subjected to any changes. Orders can only be cancelled within 30 minutes after placing the order. No returns or exchange.
Cancellation Policy
- If you made a mistake and would like to cancel your order, notify us within 30 minutes of the order for full refund. Cancellation requests beyond this timeframe will not be accepted.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@clawdeenz.com
Shipping
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To return your product, contact us on support@clawdeenz.com or Instagram to know where to ship your product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Email support@clawdeenz.com or send us a message on our Instagram account @Claw.deenz for any queries.